Keep the repair as a starting point. TechWorld Care brings your business PCs and supported network equipment into an ongoing support plan, so the next issue has a clear owner.
Less IT to manage. More time for your business.
VISIBILITY FIRST
Care Essential
For offices that want a clearer view of their devices and internet connection.
- Agreed PC health and availability checks
- Supported router and WAN availability monitoring
- Defined alerts and escalation contacts
- Periodic review of findings and next steps
Hands-on repairs, remediation, and user support are quoted separately.
ONGOING OFFICE SUPPORT
Care Managed
For businesses ready to hand over everyday IT care.
- Everything in Care Essential
- Agreed routine endpoint maintenance and update management
- Remote user support within your service scope
- Network incident triage and ISP coordination
- Device and account onboarding guidance
Support hours, covered devices, and onsite work are defined in your proposal.
BROADER BUSINESS CARE
Care Complete
For offices that want support, security, and recovery planning to work together.
- Everything in Care Managed
- Scoped endpoint protection, MFA, and Microsoft 365 care
- Backup oversight and agreed restore testing
- Cyber insurance questionnaire and readiness support
- Planned onsite time and IT improvement reviews
Licenses, backup storage, onsite allowance, and project work are itemized in the quote.
We agree on the covered equipment, monitoring checks, support hours, alert response, onsite allowance, and monthly price first. Monitoring hours and staffed response hours are listed separately in your proposal.
Watch the connection, as well as the computers.
A healthy PC cannot fix an internet outage. Ask about router, firewall, and WAN monitoring for supported Ubiquiti UniFi or SonicWall equipment. We review the model, software, access, licensing, and available alerts before confirming the checks for your site.
See internet & router monitoring ↗
Start with a trial or an assessment.
Ask about a free trial of agreed monitoring features. Eligible devices, duration, licenses, and any exclusions are confirmed before it starts. An onsite diagnostic visit or complex recovery project is scoped separately.
Common questions
Can we start with network monitoring only?
Yes. Ask us to scope the supported routers, internet connections, checks, alert contacts, and follow-up work you need.
Does monitoring prevent every outage?
No. Monitoring helps identify supported conditions and guide a response. It cannot guarantee uptime or repair an ISP outage automatically. Backup internet and failover need separate design and testing.
Do we need an MSP for cyber insurance?
The answer depends on your insurer and policy. We help with technical controls and accurate questionnaires; your insurer or broker confirms coverage requirements.