TechWorld Solutions uses the details you provide to review and respond to your request for IT support, diagnostics, consulting, or TechWorld Care. Daniel is your contact for questions about an enquiry: info@techworldlongisland.com or (646) 926-4188.
Information you provide
The request form collects your name, email or phone number, town or ZIP code, and a short description of the issue. The service link you used may identify the requested service. You may attach up to three optional photos. Provide only what is needed for an initial conversation. Do not submit passwords, recovery keys, confidential files, insurance documents, or device logs. Before uploading photos, hide passwords, payment details and personal records. Sensitive material needed for service work must use a separately agreed process.
How enquiries are handled
Submitted enquiries are stored privately in this website’s WordPress database, hosted by Hostinger, and are available to authorized website administrators. Uploaded photos are encrypted in private enquiry records rather than placed in the public media library. Photo review is restricted to signed-in website administrators. We use the request and any photos to understand the issue, discuss an assessment or tailored estimate, arrange follow-up, and manage related service discussions. Sending an enquiry does not add you to a newsletter or marketing list.
Retention and your requests
We keep enquiry information while it is needed to respond to the request and manage related services or business records. Contact Daniel at the email above to request access, correction, or deletion. We may need to confirm that the request relates to your information. Necessary service or business records may need to be retained, and copies in routine hosting backups may remain until those backups rotate.
Website operations
The form uses a temporary hashed network-address value to limit repeated submissions; the current rate-limit record expires after ten minutes. Hosting and security services may process ordinary connection information and operational logs. WordPress uses cookies for administrator login. The cinematic background and images load from external Pexels media servers, which receive the connection information needed to deliver those files.
Website analytics
We use first-party aggregate statistics to improve the website: daily page views, broad referrer categories such as Google or direct visits, mobile or desktop categories, phone/email/request-link clicks, form starts, unfinished form exits, saved-request counts, and general error categories. These statistics are stored in this website’s WordPress database. They do not include names, contact details, enquiry text, photos, filenames, full referrer addresses, URL query strings, IP addresses, visitor identifiers, or error messages. Analytics sets no tracking cookies and uses no persistent browser identifiers. Signed-in administrator visits and browsers requesting Do Not Track or Global Privacy Control are excluded. A temporary keyed network-address hash helps limit repeated analytics submissions and expires after one minute. Hosting services may separately retain ordinary operational logs. These are event counts, not a record of individual visitors or confirmed sales.
Contact
For enquiry privacy questions, email info@techworldlongisland.com and identify the request you would like us to review. This page describes the initial website enquiry process; any later service agreement should address the information required for that work.